Job Description

Salary: 55,250 - 99,875 USD per year Requirements:

• Bachelor's degree and 2+ years of prior relevant experience, or High School Diploma with 6 years of related experience.
• Mastery of IdAM technical areas and broad expertise across multiple level systems.
• Experience with RCVS, OCSP, Certificate Authorities, and other PKI technologies.
• Knowledge of IdAM and security standards, concepts, and tools to complete technology assignments.
• Experience working solely on IdAM technical solutions in support of a client.
• Experience with issuing, troubleshooting, and managing token cards to support 2FA for administrator accounts.
• Familiarity with troubleshooting soft-certificate issues for customers locally and at remote locations.
• Experience with Tier 2 system administration.
• Experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks.
• Experience developing methodologies and presenting solutions to team members.
• Experience collaborating with and reviewing the work of team members on requirements and solutions.
• Experience with log reviews, incident analysis, and identification of issue trends.
• Experience utilizing an IT Service Management (ITSM) tool, such as Service Now, to track, manage, and resolve customer incidents and complete customer requests.
• Strong oral and written communication skills.
• Ability to work independently.
• Due to the nature of the government contracts we support, US Citizenship is required.
• TS/SCI with Poly required for Position or TS/SCI and willingness to obtain and maintain a polygraph.

• As a System Administrator, I will partner on a large enterprise IT contract for the DOD and direct operations across multiple geographic locations. I will provide systems and software operations and maintenance support within a large network enterprise, multi-enclave environment. Working collaboratively within a team, I will ensure that mission needs are met and maintain the functionality of customer capabilities.
• I will handle customer inquiries and troubleshoot issues, assisting walkup customers at the PKI main office and training Trusted Agents at remote sites to perform basic duties. O&M duties will include patching, routine maintenance, upgrades, and implementing new PKI technologies developed by the Engineering division. I will coordinate with customers and stakeholders to collect data, conduct analysis, and develop solutions for incident tickets and requirements. Additionally, I will mentor junior team members and update troubleshooting documentation for our 24/7 IT Operations Center watch personnel.

• Support
• Network
• Security
• Active Directory
• Office 365
• Web
• Windows

More:

At Leidos, we promote an excellent work-life balance while offering many opportunities for career development and advancement. Successful candidates will possess strong interpersonal skills to interact effectively with customers, senior managers, and team members. I will be involved in enforcing security strategies within established guidelines and designing and documenting solutions to complex technical issues. This role requires a detail-oriented approach to capture customer inquiries accurately, as well as the ability to deliver follow-up reports for root cause analysis and process improvement initiatives. If you are looking to make an impact while ensuring your well-being, we invite you to explore the benefits and opportunities we offer. The pay range for this position is between $55,250.00 and $99,875.00, depending on various factors such as experience and qualifications.

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