Job Description

Description

In late 2015, Amazon launched Seattle's first Community Banana Stand as part of its community engagement efforts. Now, we're bringing this exciting initiative to Austin, TX! Northwest Center plays a key role by staffing Amazon's stands with enthusiastic "Banistas."

Ready to lead with energy and make an impact? As our Lead Banista, you'll set the bar for top-tier customer service and shape the experience for every guest. You'll assist in the training, inspiring and lead a part-time Banista to deliver 5-star service every single day to customers who visit. You will operate an electric bike along a designated route, offering top-notch customer service while handing out free bananas to keep everyone energized and happy! Whether you're rolling out new updates, tackling challenges, or embracing change, you'll be at the heart of a dynamic, fast-paced environment.

Collaborate with a passionate team, greet every visitor with enthusiasm, keep everything running smoothly, and solve problems on the fly. As the face of our community, you'll create an unforgettable atmosphere that keeps guests coming back for more. If you’re ready to lead, innovate, and thrive in a role that never slows down—this is the opportunity for you!

Location: Austin, TX
Starting Hour Rate:$25.75 per hour | Full Range: $25.75 - $31.19 per hour
Schedule: Full-time, 40 hours a week with flexibility to work Monday - Friday between 7:15 am-3:45 pm   
What we can offer:  

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance  
• 17 Accrued Paid Time Off Days Annually 
• Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave 
• Retirement 401(K) with a company match 
• Employment Assistance Program (EAP) via Spring Health 
• Mental Wellness Program including six free therapy sessions per year 
• Opportunity for career development with our NWC Mentorship Match program 
• Physical Wellness Reimbursement Program - $25/month 
• Student Loan Contribution Program - $50/month 
• Pet Insurance Discount Program  

Check out the entire list of benefits Northwest Center has to offer here: http://www.nwcbenefits.com/ 

 **Please submit your resume with your application**

Work You Will Do

• Assisting with the daily set-up of the banana stand by operating the electric bike to different locations throughout Amazon’s campus.
• Riding the electric bike with a 1.5-mile radius as well as physically pushing the bike up moderate inclines as needed.
• Providing leadership to a small team including day-to-day operational support and professional development.
• Exemplify and inspire interactive customer experiences by delivering outstanding customer service, fostering engagement, and creating positive, memorable interactions with every customer 
• Ensuring the bananas are properly organized, sorted maintain in the crates. Assist in the daily ordering of bananas.  
• Track daily metrics in tracking software on distribution, compost, carry-over cases, and additional areas as specified by leadership.
• Track all comments, general inquiries, and public response to identify common themes and emergency situations needing attention.
• Attending events with the banana stand as needed.
• Attend weekly syncs with Supervisor to review projects, operations, and team feedback. 
• Handle delivery/operational issues, troubleshoot solutions, and advise on process improvements.
• Train new hires, provide ongoing Banista training, and support Banana Stand openings.
• Conduct monthly inventory counts for uniforms, assets, and manage Holiday/Seasonal décor kits.

Who You Are

• 1 year of customer service experience with roles working with community engagement preferred.
• 6 months experience operating a bicycle in an urban environment is preferred.
• Must possess a valid Texas Driver's License.
• Must be able to pass a drug test.
• Commitment to personal and road safety practices.
• Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment.
• Ability to perform subtraction, multiplication and division for equations up to 3 digits. 
• Must be proficient with MS Windows, Excel, and Outlook e-mail.
• Ability to work independently with limited supervision.
• Excellent interpersonal skills and ability to communicate with leadership, co-workers, and visitors.
• Ability to own projects from beginning to end.
• Strong conflict resolution and problem-solving skills.
• Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
• Attention to detail and accuracy.
• Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.
• Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.

Working Conditions & Physical Demands

• Need to physically operate electric bicycle riding between Amazon buildings and offsite locations. Standard route is within a 1.5-mile radius.
• Need to be able to physically push bike up moderate inclines in storage space and on the road, as needed.
• Comfortable operating electric bicycle on public streets and bike paths in a busy urban environment. Other cars, pedestrians, and bikes will be actively traveling in close proximity. 
• Must be able to able to life bananas and stack boxes up to 50 lbs. repetitively
• May need to carry supplies to other buildings.
• Ability to walk consistently within a 1.5 radius is required.
• Ability to read, write, speak and comprehend the English language
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
• This is a dog friendly environment with dogs located all over campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.
• Must be able to stand and/or sit outdoors in all weather conditions above 90 degrees Fahrenheit for 2 to 4 hours at a time and up to 8 hours for the day.
• Must be able to handle bananas and/or various food products without allergic reaction.
• Must be able to lift bananas and stack boxes up to 50 lbs.

About Us

When People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of Northwest Center (NWC) is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community. Legally structured as a 501(c)3 nonprofit corporation, Northwest Center is more broadly a "for-purpose" organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways.

As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage. Northwest Center’s businesses generate over $5 million annually that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability.

Northwest Center’s mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.

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