Job Description

Customer Service Representative

Position : Customer Service Representative

Location : On site, NY

Are you ready to embark on a rewarding career with Whizz, a trailblazer in cutting-edge transportation solutions for delivery riders? We are currently seeking enthusiastic Customer Service Representatives to join our dynamic team. Your dedication will not only be rewarded with a competitive salary ranging from $17 to $20 per hour , but you'll also have the chance to earn performance-based quarterly bonuses . At Whizz, we value your commitment and offer a clear career path, with opportunities for salary growth and leadership roles. Take the leap and become a part of our success story!

Why Choose Whizz:

Competitive Salary: Earn between $17 - $20 per hour, based on your skills and experience.

Quarterly Bonuses: Be recognized and rewarded for your exceptional contributions every quarter.

Salary Growth Potential: Show your commitment and watch your salary grow.

Leadership Opportunities: Ambitious CSRs can step into a Team Lead role after just 6 months.

Responsibilities:

• Advise current and prospective customers.
• Communicate effectively with customers in person.
• Explain bike features and functions to customers.
• Assist customers in choosing a bicycle model, battery type, accessories and services.
• Manage customer onboarding and payments.
• Maintain document flow related to sales transactions.
• Working with current clients, including inspecting bikes and issuing fines.
• Managing client accounts and requests in the ERP system, specialized automation tools (such as chatbots), and other software and applications used by the company.
• Prepare and submit necessary reports related to sales, inventory, and store operations.
• Adhere to the organization of the store to maintain a welcoming environment.
• Track inventory levels and ensure accurate stock levels.
• Coordinate stock transfer and fulfillment as needed.
• Assist with store opening and store closing duties, as required.
• Perform general office and administrative tasks.
• Perform other duties as assigned by the direct supervisor to support store operations and ensure smooth workflow.
• Be flexible and available to work shifts across Monday through Sunday, as scheduled.

Requirements

• Exceptional written and verbal communication skills in French and English
• Ability to build rapport and effectively engage with diverse personalities.
• Proficiency in Microsoft Office and Google Sheets, with a strong command of productivity tools.
• Outstanding multitasking capabilities, ensuring efficiency in a dynamic environment.
• Flexibility and availability to work on both weekdays and weekends.

Benefits

• Paid Time Off: Recharge and relax with vacation, sick leave, and public holidays.
• Training Provided: We believe in empowering you to reach new heights.
• Commute on Us: Make your daily journey smoother and cost-effective.
• 401(k) Retirement Plan: Invest in your future.
• Performance-Based Bonuses: Enjoy additional bonuses tied to your outstanding performance.
• Flexible 8-hour Shifts: Balance work and life seamlessly.
• Competitive Salary: $17 - $20 per hour.

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