We are Looking for Customer Service Representative for Below role:
Job Title: Customer Service Rep
Location: Work from Home (initial training at Warwick, RI)
Duration: 6-month contract
Client: Direct Client
Job Description:
Mandatory :
Training is on-site. Nesting and quality assessment will be on site.
After successful completion of quality certification/assessment, position will be remote.
Training Duration: 3 weeks in the office, followed by 2 weeks of nesting, making a total of 5 weeks in-office training.
Location for Onsite Training: Onsite Training - Warwick, RI.
Required Experience:
1-2 years of call center experience (customer service experience is accepted, but must be combined with computer skills).
1-2 years of experience with Windows-based operating systems (Microsoft Office Suite, etc.).
Key Skills:
Strong customer service focus.
Ability to convey complex topics to clientele.
Ability to remove roadblocks to customer requests and educate customers on the correct process.
Additional Requirements:
Must attend training, nesting, and assessments at the Warwick, RI office.
Ability to work from home after successful completion of training (high-speed internet and quiet, secure workspace required).
Ability to use video during interviews and training.
Must be flexible with shifts (Monday-Friday, hours may vary based on business needs).
NO planned time off during training until end of nesting.
Agents experiencing system issues at home will be required to travel to the Warwick office until the issue is resolved.
Equipment Provided:
Laptop, docking station, 2 monitors, keyboard, mouse, and headset (equipment will be picked up on Day 1 of Training).
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