Call Center Customer Service Agent Job at Biz Voice Boost, Charlotte, NC

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  • Biz Voice Boost
  • Charlotte, NC

Job Description

Job Title: Call Center Customer Service Agent

Location: Charlotte, NC
Job Type: Full-time

About Us:

We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. As a Call Center Customer Service Agent, your primary responsibility will be to provide exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a seamless experience with our products and services.

Job Responsibilities:

  • Handle inbound and outbound calls in a professional manner
  • Provide accurate information about products and services
  • Resolve customer complaints and inquiries effectively
  • Maintain detailed records of customer interactions
  • Collaborate with team members to enhance customer service
  • Follow scripts and guidelines to ensure consistency

Requirements:

  • High school diploma or equivalent; higher education is a plus
  • Proven experience in a customer service role
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities
  • Ability to multitask and manage time effectively
  • Familiarity with CRM systems and practices is an advantage

Job Tags

Full time,

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